PITAKA Support | iPhone 14 Series

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MagEZ Case 3

Why is the magnet in iPhone 14 series cases not as strong as the MagEZ cases for iPhone 13 series?
Note: iPhone 14 series include the iPhone 14, iPhone 14 Plus, iPhone 14 Pro and iPhone 14 Pro Max, For iPhone 13 series include the iPhone 13, iPhone 13 mini, iPhone 13 Pro, iPhone 13 Pro Max.

In 2021, we made the iPhone 13 cases with strong MagSafe magnets, which outperformed Apple’s MagSafe cases. However, we found that although were very strong, it affected wireless charging speed.

In 2022, we redesigned our cases to seek a balance between protection and slimness, wireless charging speed, and magnetic force. The MagEZ Case 3 and MagEZ Case Pro 3 are thinner and lighter than their predecessors. Still, they have MagSafe connectivity as strong as Apple’s MagSafe cases.

With upgraded cases, we hope your phone looks great, is comfortable to hold all day, charges at the fastest possible speed, and magnetically holds tight to those MagSafe accessories.

MagEZ Case 3

Whether the MagEZ Case 3 for iPhone 14 Pro Max is waterproof?

The case is water resistant, and is not recommended to be fully immersed or exposed to excessive water.

How protective the iPhone case is?

Air Case / MagEZ Case (2/3) provides daily basic protection (everyday use/wear and tear). If you prefer full protection, the Pro version of our phone cases is recommended.


What’s the difference between the 600D aramid fiber and the 1500D aramid fiber?

Essentially, 600D aramid fiber is a thinner thread, whereas 1500D aramid fiber is a thicker thread. The 600D version will feel more delicate to the touch and the case is slightly thinner.

You can read more about the difference here.


Will the MagEZ Case protect my phone from cracking if it falls?

Like any drop tests for all the phone cases, no matter how protective it is, there are many factors to consider, like:
  1. The height the case falls from
  2. The angle of the case when it falls
  3. The ground. The case will protect your phone from scratching if used under normal circumstances, but it’s hard to guarantee if the ground is stone or other tough material.
  4. Other situations you may encounter.
For general day-to-day use, the MagEZ Case offers enough protection for your phone. However, if you take part in outdoor activities, we suggest you choose the MagEZ Case Pro.

Is the weaving pattern of the Pitaka case sprayed or how?

Our phone case is made using aramid yarn that is woven into aramid cloth and then vacuum-formed into its final shape. This manufacturing process results in a phone case that showcases the physical properties of the aramid yarn through its unique texture and color.

We invite you to refer to the picture below to see the exposed aramid fiber filaments and to better understand the quality and craftsmanship that goes into each of our products. Thank you for choosing our aramid fiber phone case.


How and in what way is the logo on the phone case printed?

The Pitaka logo is printed onto the back of the case using a silkscreen ink process, the aramid fiber layer itself has a fine woven texture that cannot be printed on with additional materials.

The logo is silkscreened when the case is at the completion stage. The silkscreened logo itself is attached to the skin-friendly coating without damaging the overall aesthetics of the aramid layer, and it adheres firmly, showing a certain glossy look at different angles, understated and unobtrusive.

MagEZ Case Pro 3

Is my MagEZ Case Pro 3 for iPhone 14 compatible with my Mount Qi?

No, the MagEZ Case 3/Pro 3 for iPhone 14 series is not compatible with the MagEZ Mount Qi, rather it is compatible with our MagEZ Car Mount Lite/Pro. Apple changed to MagSafe on iPhones, post iPhone 13, so we had to follow suit and develop a compatible car mount.

How to clean my PITAKA Case?

To clean off fingerprints, hand cream, and other marks, we recommend using paper towels, dust-free cloths, glass-cleaning cloths, or nano cotton with alcohol. This method is super effective and will have your case looking shiny and new in no time!

How can I know the warranty time of my order?

For these cases, the warranty time is 2 months. For the car mount chargers, the warranty time is 1 year.
Please refer to https://www.ipitaka.com/pages/shipping-warranty to get more information.
If you need any help, please feel free to contact us at support@ipitaka.com.


Does this product support a camera protector?

he compatibility of our products with camera protectors cannot be guaranteed. If you think this is necessary, we recommend purchasing a standalone camera protector, not a full-cover edition.

Does the camera of this product have effective protection?

Yes. Our products are designed with camera protection in mind. The camera lip on the housing is relatively high and provides effective protection.

Tutorials: iPhone 14 Series


Manuals & Downloads

iPhone 14 Series

Compatibility List

Let us help you find the compatible accessories for your device.

Enter the product name of your case, select an accessory, and press Check to see whether they are compatible.

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For general supports, please send email to support@ipitaka.com.
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