PITAKA Rewards Program is our loyalty program designed to reward our valued customers with exclusive benefits and perks. As a member, you’ll earn points for every purchase you make on our website or by engaging with us on social media.

You can earn points in several ways, such as making a purchase, referring friends to PITAKA, Celebrating birthdays, or following us on social media (Facebook/Youtube/Instagram/Twitter).

To use your points, simply log in to your PITAKA account, go to the rewards page and select the reward you want to redeem. You’ll then receive a coupon code that you can use at checkout to apply the discount.

Each cash discount coupon can only be redeemed no more than 5 times.

Yes, PITAKA Reward points will expire after two years from the date they were earned. It’s important to use your points before they expire to make the most of your rewards.

No, reward coupons cannot be used with other coupons for purchase.

Yes, you can contact our support team to assist you with getting back the points you accidentally used to redeem rewards.

If you cancel or return an order that you used your reward coupon on, the points you used to redeem the coupon will be returned to your account.

It is permissible for all items to be returned or exchanged within seven days after the delivery date for Members and Basic Members. However, Pro Members are afforded 15 days and ASI Members 30 days for the same purpose. Additionally, PITAKA applies a Return Merchandise Authorization, so you will only need to pay for return shipping and insurance fees. Please note that to be eligible for returns, the item(s) must be in their original condition when received, including all product documentation, and shipped within three days.