WARRANTY PERIODS (From date of purchase)
|Product Category||Standard Warranty Period|
|Air Cases, MagEZ Cases, MagEZ Cases Pro||2 months|
|Air Case for Apple Watch Series SE/6/5/4||2 months|
|MagEZ Case for iPad Pro||2 months|
|MagEZ Mount and Mounting Bases||2 months|
|MagEZ Wallet (UE)||Magnets||1 year|
|For AirPods Cases||Air Pal/Air Pal Mini for AirPods 1&2 and AirPods Pro||2 months|
|Wireless Charging Function||1 year|
|Single Device and Multi-Device Wireless Chargers +||1 year|
MagEZ Mount Qi, MagEZ Juice, MagEZ Bar, MagEZ Mount Qi Desktop, Air Essential, Air Quad/Air Quad Lite, Air Tray, Air Omni, Air Omni Lite
|Air Omni (Lite) Travel Pouch||2 months|
|Smart Car Charger Adapter||1 year|
|Tempered Glass||2 months|
|MagEZ Case & Versatile Magnetic Power Bank Kit||1 year|
|MagEZ Case & In-Car Wireless Charging Kit||1 year|
- Our warranty guarantees that all items will be free from material and engineering defects and works as advertised.
- A defect is defined as an imperfection or flaw produced during manufacturing, including surface defects and wireless charging functionality.
- Exclusions: The warranty does not extend to damage from abuse or on purpose, normal wear and tear, alterations, or misuse, demagnetization of magnetic strip bank cards, cosmetic damage that does not affect functionality (such as scratches, stained magnets, or fading logos). Any damage to, loss of the cardholder’s contents, loss of use, loss of data, or similar are not covered.
- The warranty is non-transferable and only covers the original end-user purchaser. PITAKA will only authorize the warranty claim if the product was purchased from an official store or an authorized dealer.
- Customers must provide a valid order number or matching email address to make a claim.
TO MAKE A CLAIM
To make a claim, or if your shipment arrived damaged or defective, please contact us at email@example.com for a quick solution.
7-DAY MONEY BACK GUARANTEE
Sometimes, we know that our products don’t quite meet your expectations, and we sincerely apologize for this. If you experience this, please contact firstname.lastname@example.org as soon as possible and provide us with complete product and package pictures within seven days of purchase. We will then arrange after-sales service as quickly as possible.
All items may be returned or exchanged within seven days from when it was delivered. PITAKA owns a Return Merchandise Authorization, so you will only pay for return shipping and insurance fees.
Please note that to be eligible for returns, the item(s) must be in their original condition when received, including all product documentation, and shipped within three days.
To exchange a product quickly, we recommend applying for a refund and placing a new order. Please allow approximately one week for your refund to be processed after we receive your return.
If a package or item delivered to you arrives damaged, please refuse the shipment or contact us (email@example.com) immediately. Please retain all packing materials unless instructed otherwise by PITAKA. Claims for damaged or missing items must be reported immediately or within three days of receipt of your shipment. PITAKA will not be responsible for lost or damaged returned shipments.
Important Notice: engraved items or customized items are not refundable.
HOW TO PREPARE A RETURN OR EXCHANGE?
To claim a return or exchange, please first email us (firstname.lastname@example.org) to file a claim. Please include your PO number, name, address, and phone number (including area code) with the name of the item and a description of the problem.
We will evaluate the claim at our discretion within 3-5 business days after receiving your email. If the application meets our manufacturing defects, we will begin to process the claim. You may be requested to get the claimed product or part(s) at the warranty location. Once the product or parts are received with the repair order number, we will refund your processing and repair fees or replace your product at our discretion.
If sending a MagEZ Wallet, we recommend using a service like UPS or FedEx, which will give you a tracking number. Once your Wallet is safely in our hands, the warranty process will begin. We recommend that you securely package your items in original packing materials. We are not responsible for lost or stolen articles.
PayPal orders will be credited back to your PayPal account. Please allow up to 1 week for your account to be credited.
CREDIT TO YOUR CHARGE CARD
Credit card purchases will be refunded to the credit card or account used on the original purchase. Please allow up to 1 week from the date that PITAKA has received your return for your account to be credited.
You may wish to contact your credit card company on posting guidelines as they can vary.
If you made a purchase of US$1000 or higher using a bank wire, and are an International customer, your refund will take approximately three weeks from the date of the return’s receipt.
For bank wire purchases under US$1000, please allow 3-4 weeks. Bank wire refunds are posted to the account from which they originated.
Shipping charges, including special handling and any other related costs, are non-refundable.
Please do not use a collect on delivery service.
If you receive any portion of your order damaged, please contact us before returning the items. PITAKA will not reimburse you for any unauthorized shipping expenses incurred.
Please retain all shipping materials for the courier pick up and inspection.
If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion.
We will not reimburse you for overnight, express, or other specialized services.
CANCELLING OR CHANGING AN ORDER
If you would like to change or cancel an order, please contact us as soon as possible. We will attempt to accommodate order changes to the extent possible before shipping confirmation. Some changes may result in a shipping delay.
We cannot accommodate changes or cancellations on special order requests and orders that have already shipped.
If your order has already shipped, please contact us to set up a merchandise return once you have received it.
‘FREEBIE’ TERMS & CONDITIONS
Free gifts are not for resale and will not be replaced if lost or stolen.
Free gifts are provided on an “as is” basis (with its present look or condition) without further warranty. These include but are not limited to, lost, misplaced, destroyed, or stolen free gifts once they are claimed. These gifts are not redeemable for cash and cannot be transferred or exchanged.
FREE WORLDWIDE SHIPPING
All orders of $30 and over (including sale and closeout items) qualify for free express shipping, except for the out-of-delivery-area (ODA).
All orders use premium express delivery service.
We dispatch within 24 working hours unless in the case of a force majeure. The item will ship from a warehouse near to your location.
Shipping Time: 2-10 business days.
Please consider due to the recent pandemic conditions, some parcels might experience delays, please contact email@example.com or Facebook Messenger if you have any questions.
The customer is responsible for any customs fees, import duties, or taxes imposed by your country’s customs department.
Shipping carrier delays, weather delays, or international customs inspection delays are beyond our control.
If you do not receive your item on time, please contact us for further assistance.
ODA (OUT-OF-DELIVERY-AREA) AND DELIVERY TO REMOTE AREAS
Additional shipping charges may occur for ODA delivery or delivery to remote areas that are difficult to reach, e.g. islands, ski resorts, military operation areas etc. Transit time for shipments to these regions may be longer.
The carrier defines ODA delivery as delivery to a remote area only before shipping. They may contact you with additional charges.
Business addresses in the city center of Hong Kong are recommended, as we will use SF Express. You may incur an extra charge of approximately HKD16-20 for areas outside of the city. If this occurs, please contact us.
- 1. Customers must first send a clear photo or video of the damaged or defective product and the shipping package before we can consider issuing an RMA. Please use good lighting, and take the picture at a close to medium distance so that we can identify and verify the issue(s).
- 2. Customers need to pay the return shipping fee first. After PITAKA has received the returned product and confirmed it is faulty, the return shipping cost will be refunded based on a valid return receipt of up to a maximum of 50 USD. If our technical team determines the item is not DOA, PITAKA will not compensate for the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.
- 3. Product returns must be via one of PITAKA’s approved shipping methods. Our after sales team can provide you with further details.