Shipping & Warranty | PITAKA

WARRANTY PERIODS (Begins from delivery date)

Cases: 2 months

Charging related items: 1 year (MagEZ Case Pro, MagEZ (Charging) Stand, MagEZ Case Pro for Tablets, Power Dongle, MagEZ Car Mount Pro etc.)

Watch Band: 1 year

Other accessories: 2 months (MagEZ Grip, MagEZ Card Sleeve 3, MagEZ Car Mount Lite and other mounting bases, PitaTag items, etc.)

Warranty Details

Our warranty guarantees that all items will be free from material and engineering defects and work as advertised.

A defect is defined as an imperfection or flaw produced during manufacturing, including surface defects and wireless charging functionality.

Exclusions:

  • The warranty does not extend to damage from normal wear and tear, abuse or on purpose, alterations, misuse, demagnetization of magnetic strip bank cards, cosmetic damage that does not affect functionality (such as scratches, stained magnets, or fading logos). Any damage to, loss of the cardholder’s contents, loss of use, loss of data, or similar are not covered.
  • The warranty is non-transferable and only covers the original end-user purchaser. PITAKA will only authorize the warranty claim if the product was purchased from an official store.This warranty applies to products purchased from PITAKA's official online store (Amazon/official website). Please note that eligible products will be identified by the order number issued by each online store in connection with the purchase of the purchased product. Products purchased from other retailers or sellers are not covered by this warranty, so please contact the store where you purchased the product for any defects. If you cannot provide your order number, the product will not be covered by this warranty.
  • Customers must provide a valid order number or matching email address to make a claim.
  • This limited warranty covers only PITAKA products and won’t cover damage to any device or personal property.

TO MAKE A CLAIM

To make a claim, or if your shipment arrived damaged or defective, please contact us at support@ipitaka.com for a quick solution.

Limitation Of Liability

In no event shall PITAKA or its authorized suppliers be liable to you or any third party for any indirect, incidental, consequential, special or exemplary damages arising out of the use of the Product, including, without limitation, property damage, loss of value of the Product or any third party products that are used in or with the Product, or loss of use of the Product or any third party products that are used in or with the Product, even if PITAKA has been advised of the possibility of such damages. PITAKA has no liability for any damage or destruction to consumer electronics devices or other personal property that are in the Products, including, without limitation, laptops, cell phones, smartphones, tablets, wearable devices, or handheld devices, or any loss of data contained in the foregoing devices. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages, the entire liability of PITAKA and any of its authorized suppliers shall be limited to the amount actually paid by you for the Product.

7-DAY MONEY BACK GUARANTEE

Sometimes, we know that our products don’t quite meet your expectations, and we sincerely apologize for this. If you experience this, please contact support@ipitaka.com as soon as possible and provide us with complete product and package pictures within seven days of purchase. We will then arrange after-sales service as quickly as possible.

All items may be returned or exchanged within seven days from when it was delivered. PITAKA owns a Return Merchandise Authorization, so you will only pay for return shipping and insurance fees.

Please note that to be eligible for returns, the item(s) must be in their original condition when received, including all product documentation, and shipped within three days.

To exchange a product quickly, we recommend applying for a refund and placing a new order. Please allow approximately one week for your refund to be processed after we receive your return.

If a package or item delivered to you arrives damaged, please refuse the shipment or contact us (support@ipitaka.com) immediately. Please retain all packing materials unless instructed otherwise by PITAKA. Claims for damaged or missing items must be reported immediately or within three days of receipt of your shipment. PITAKA will not be responsible for lost or damaged returned shipments.

Important Notice: engraved items or customized items are not refundable.

HOW TO PREPARE A RETURN OR EXCHANGE?

To claim a return or exchange, please first email us (support@ipitaka.com) to file a claim. Please include your order number, name, address, and phone number (including area code) with the name of the item and a description of the problem.

We will evaluate the claim at our discretion within 3-5 business days after receiving your email. If the application meets our manufacturing defects, we will begin to process the claim. You may be requested to get the claimed product or part(s) at the warranty location. Once the product or parts are received with the repair order number, we will refund your processing and repair fees or replace your product at our discretion.

If sending a MagEZ Wallet, we recommend using a service like UPS or FedEx, which will give you a tracking number. Once your Wallet is safely in our hands, the warranty process will begin. We recommend that you securely package your items in original packing materials. We are not responsible for lost or stolen articles.

PAYPAL RETURNS

PayPal orders will be credited back to your PayPal account. Please allow up to 1 week for your account to be credited.

CREDIT TO YOUR CHARGE CARD

Credit card purchases will be refunded to the credit card or account used on the original purchase. Please allow up to 1 week from the date that PITAKA has received your return for your account to be credited.

You may wish to contact your credit card company on posting guidelines as they can vary.

For bank wire purchases under US$1000, please allow 3-4 weeks. Bank wire refunds are posted to the account from which they originated.

SHIPPING CHARGES

Shipping charges, including special handling and any other related costs, are non-refundable.

Please do not use a collect on delivery service.

If you receive any portion of your order damaged, please contact us before returning the items. PITAKA will not reimburse you for any unauthorized shipping expenses incurred.

Please retain all shipping materials for the courier pick up and inspection.

If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion.

We will not reimburse you for overnight, express, or other specialized services.

CANCELLING OR CHANGING AN ORDER

If you would like to change or cancel an order, please contact us as soon as possible. We will attempt to accommodate order changes to the extent possible before shipping confirmation. Some changes may result in a shipping delay.

We cannot accommodate changes or cancellations on special order requests and orders that have already shipped.

If your order has already shipped, please contact us to set up a merchandise return once you have received it.

‘FREEBIE’ TERMS & CONDITIONS

Free gifts are not for resale and will not be replaced if lost or stolen.

Free gifts are provided on an "as is" basis (with its present look or condition) without further warranty. These include but are not limited to, lost, misplaced, destroyed, or stolen free gifts once they are claimed. These gifts are not redeemable for cash and cannot be transferred or exchanged.

Shipping

FREE WORLDWIDE SHIPPING

All orders of $30 and over (including sale and closeout items) qualify for free express shipping, except for the out-of-delivery-area (ODA).

All orders use premium express delivery service based on recommendations from our freight forwarder.

We dispatch within 24 working hours (pre-sale items excluded) unless in the case of a force majeure. Normally, the item will ship from a warehouse (US/CA/AU/EU/UK/HK) near to your location, but it will ship from another warehouse to avoid delays in the case of out-of-stock conditions.

Shipping time varies according to different countries and regions.

Generally speaking, it would take 2 - 10 days.

**When order amounts over $30, free shipping, except for certain areas.

Please refer to the table below for reference or check the country info when placing your order or contact support@ipitaka.com to get latest info.

Shipping to Shipping Time Extra Postage for Amounts below $30
Continental America Expedite Shipping 3-7 Days $15.00 USDRequire an additional $10 shipping fee when the amount is over $30.
Puerto Rico, Hawaii, Guam Expedite Shipping 5-20 Days $10.00~$25.00 USDRequire an additional $10 shipping fee when the amount is over $30.
Taiwan, China Fedex 3-7 Days $15.00 USD
Canada Expedite Shipping 3-15 Days $10.00~$25.00 USD
Standard Shipping 10-25 Days $15.00 USD
Bangladesh, Laos, Malaysia, Nepal, Philippines, Singapore, South Korea, Thailand, United Arab Emirates, Vietnam, Yemen Expedite Shipping 7-15 Days $15.00 USD
Balkans, Montenegro Standard Shipping 10-25 Days $10.00~$25.00 USD
EU(Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Spain, Slovakia, Slovenia, Sweden) Standard Shipping 10-25 Days $15.00 USD
Chile Expedite Shipping 7-15 Days $30.00 USD
Europe Standard East Standard Shipping 40-50 Days $10.00~$25.00 USD
Norway Standard Shipping 10-25 Days $10.00~$25.00 USD
Caribbean & South America(Bolivia, Caribbean Netherlands, Falkland Islands, Guyana, Paraguay, Suriname, Uruguay, Venezuela) Out-of-delivery area Shipping 3-10 days $10.00~$25.00 USD
UK & Ireland Expedite Shipping 5-7 Days $15.00 USD
Standard Shipping 10-20 Days $15.00 USD
Hong Kong Shunfeng Express $15.00 USD
Japan 佐川急便 4-15営業日、日本語でご住所をお書きましょう $15.00 USD
Israel Expedite Shipping 5-15 Days $10.00~$25.00 USD

Out-of-delivery area shipping 5-20 Days

Shipping to Shipping Time Extra Postage for Amounts below $30
Mexico FedEx 7-15 Days $15.00 USD
Bahrain, Kuwait, Oman, Qatar Expedite Shipping 7-15 Days $10.00~$25.00 USD
Cyprus, Turkey, Monaco Standard Shipping 10-25 Days $10.00~$25.00 USD

Out-of-delivery area shipping 15-30 Days

Shipping to Shipping Time Extra Postage for Amounts below $30
MyanmarOut-of-Delivery-Area Shipping 20-35 days$15.00 USD
TunisiaStandard Shipping 10-25 Days$15.00 USD
Australia, New ZealandExpedite Shipping 5-15 Days$15.00 USD
South AfricaExpedite Shipping 7-15 Days$10.00~$25.00 USD
CambodiaOut-of-Delivery-Area Shipping 5-10 days$10.00~$25.00 USD
Iceland, IndonesiaOut-of-Delivery-Area Shipping 5-15days$10.00~$25.00 USD
GeorgiaOut-of-Delivery-Area Shipping 7-15 days$10.00~$25.00 USD
PeruOut-of-Delivery-Area Shipping 10-20 Days$10.00~$25.00 USD
PakistanOut-of-delivery area shipping 7-15 days$10.00~$25.00 USD
Colombia, Ecuador, French GuianaOut-of-delivery area shipping 5-20 Days$10.00~$25.00 USD
RussiaStandard Shipping 20-40 Days$15.00 USD
BelarusStandard Shipping 20-40 Days$15.00 USD
Saudi ArabiaFedEx 3-7 Days$10.00~$25.00 USD
SwitzerlandStandard Shipping 5-20 Days$10.00~$25.00 USD
IndiaStandard Shipping 15-30 Days$10.00~$25.00 USD

Regarding products, the PITAKA MagEZ slider would cost more shipping time due to some policies for some countries and regions.

Please kindly check the table below.

Shipping to Shipping Time Extra Postage for Amounts below $30
Australia, Austria, Belgium, Bulgaria, Canada, China, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Israel, Italy, Japan, Latvia, Luxembourg, Macao SAR, Netherlands, Norway, Oman, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, United Kingdom, United States, Yemen, New Zealand, Russia Standard Shipping 5-20 Days $10.00~$25.00 USD

Please consider due to the recent pandemic conditions, some parcels might experience delays, please contact support@ipitaka.com if you have any questions.

Once a package has been declared "delivered" by the local courier, UPS/FedEx/DHL or similar, we have no further liability. Stolen or missing orders "after delivery" are the responsibility of the purchaser and will not be refunded/reshipped. We will make every effort to assist and give advice/support, verify delivery etc. If the shipping issue is the fault of the carrier, such a "declared lost" shipment or “returned to sender”, for example, we will help and send a replacement order.

The customer is responsible for any customs fees, import duties, or taxes imposed by your country’s customs department.

Shipping carrier delays, weather delays, or international customs inspection delays are beyond our control.

If you do not receive your item on time, please contact us for further assistance.

Shipping Restrictions on PitaTag for Lighter

There are restrictions on the shipment of lighters to certain countries. Although shipped without fluid, Lighters are considered hazardous materials and are subject to specific import regulations and transport restrictions. We are constantly working towards expanding our shipping capabilities to include more countries in the future. Please note that at the moment, we are able to ship lighters to the following countries:

Available countries and regions Delivery time
AT 10-17 business days
AU 7-15 business days
BE 10-17 business days
CA 10-17 business days
CZ 12-17 business days
DE 10-15 business days
DK 10-17 business days
EE 10-17 business days
ES 10-15 business days
FI 10-17 business days
FR 10-15 business days
GR 10-17 business days
HR 10-17 business days
HU 10-15 business days
IE 10-17 business days
IT 10-15 business days
JP 15-20 business days
KR 15-20 business days
LT 10-17 business days
LU 12-17 business days
LV 10-17 business days
NL 10-17 business days
PL 10-15 business days
PT 10-15 business days
RO 10-17 business days
RU 20-30 business days
SE 10-17 business days
SI 10-17 business days
SK 10-17 business days
TH 10-20 business days
UK 7-15 business days
US 7-15 business days

ODA (OUT-OF-DELIVERY-AREA) AND DELIVERY TO REMOTE AREAS

Additional shipping charges may occur for ODA delivery or delivery to remote areas that are difficult to reach, e.g. islands, ski resorts, military operation areas etc. Transit time for shipments to these regions may be longer.

The carrier defines ODA delivery as delivery to a remote area only before shipping. They may contact you with additional charges.

Business addresses in the city center of Hong Kong are recommended, as we will use SF Express. You may incur an extra charge of approximately HKD16-20 for areas outside of the city. If this occurs, please contact us.

OTHER:

  • 1. Customers must first send a clear photo or video of the damaged or defective product and the shipping package before we can consider issuing an RMA. Please use good lighting, and take the picture at a close to medium distance so that we can identify and verify the issue(s).
  • 2. Customers need to pay the return shipping fee first. After PITAKA has received the returned product and confirmed it is faulty, the return shipping cost will be refunded based on a valid return receipt of up to a maximum of 50 USD. If our technical team determines the item is not DOA, PITAKA will not compensate for the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.
  • 3. Product returns must be via one of PITAKA’s approved shipping methods. Our after sales team can provide you with further details.

Free Shipping Exclusions

We do not offer free shipping to the following locations.

Shipping fees will be calculated at checkout.

Asia

Vietnam $10
Indonesia $10
Brunei $15
Saudi Arabia $10
Bahrain $10
Kuwait $10
Oman $10
Qatar $10
Pakistan $10
Cambodia $15
Jordan $10
Lebanon $15
Iraq $10

Europe

Iceland $10
Montenegro $10
Serbia $10
Turkey $15
Cyprus $10
Georgia $10
Monaco $10
Herzegovina $10
Moldova $10
Norway $10

South America

Bolivia $10
Paraguay $10
Uruguay $10
Paraguay $10
Venezuela $10
Colombia $15
Ecuador $15
French Guiana $15
Peru $15
Chile $30

Caribbean

Falkland Islands $10
Guyana $10
Suriname $10
Canary Islands $10
Caribbean Netherlands $10
Netherlands Antilles $15
French Guiana $15

Africa

Morocco $10
South Africa $10

Places We Don’t Ship To (but wish we did):

North America

  • Greenland

Oceania

  • Papua New Guinea
  • French Polynesia
  • Palau

Africa

  • Mayotte
  • Cote d'Ivoire
  • Egypt
  • Kenya
  • Uganda
  • Central Republic
  • Sudan

South America

  • Brazil
  • Argentina
  • Venezuela

Europe

  • Aland Islands
  • French Southern Territories
  • Isle Of Man
  • North Macedonia
  • Andorra
  • Gibraltar
  • Kosovo
  • Albania
  • Azerbaijan
  • Ukraine
  • Bosnia

Asia

  • Sri Lanka
  • Maldives
  • Uzbekistan
  • North Korea
  • Tajikistan
  • Iran(Islamic Republic of)
  • Syria
  • Kazakhstan

Caribbean

  • Barbados
  • Aruba
  • St. Barthelemy
  • Guatemala
  • Guadeloupe
  • Bahamas
  • Martinique
  • Jamaica
  • Costa Rica
  • Dominican Republic
  • El Salvador
  • Cuba
  • Trinidad And Tobago