Warranty Policy

Warranty Periods (Begins from delivery date)

Product Category Warranty Period Covered Products
Cases 2 months Phone Cases, MagEZ Case/MagEZ Folio Case/FlipBook Case for iPad, AirPods Case, etc.
Charging Related Items 1 year Magnetic Power Bank, MagEZ Case Pro for iPad, MagEZ (Charging) Stand, Power Dongle, MagEZ (Charging) Car Mount, etc.
Watch Band 1 year -
Other Accessories 2 months MagEZ Grip, Phone Strap, Magnetic Card Sleeve/Woven Wallet, PitaTag items, MagEZ Car Mount Lite, etc.

Warranty Details

For warranty assistance, please click here to submit a support request. We guarantee a response within 24 hours.

  • The warranty does not cover damages resulting from normal wear and tear, misuse, abuse, intentional acts, alterations, or cosmetic defects that do not impair functionality (including but not limited to scratches, stains, or fading of logos).

  • This limited warranty covers only PITAKA products and won’t cover damage to any device or personal property. PITAKA and our authorized suppliers are not liable for:

    • Indirect, incidental, or consequential damages to the third-party products used with our products (e.g., property damage or the third-party reduced product value).
    • Damage to devices used with our products (e.g. phones, tablets, laptops, wearable devices, bank cards) or loss of data stored on them.

    Our maximum liability is limited to the amount you paid for the product. This applies to all claims, including, without limitation, all damages referenced herein and all direct or general damages.

  • The warranty is non-transferable and only covers the original end-user purchaser. PITAKA will only authorize the warranty claim if the product was purchased from PITAKA's official online store (Amazon/official website). Products purchased from other retailers or sellers are not covered by this warranty, so please contact the store where you purchased the product for any defects.
  • Valid proof of purchase (original order number or email address associated with the transaction) is required for warranty coverage. Products without verification are excluded.
  • Free gifts are not for resale and will not be replaced if lost or stolen. Free gifts are provided on an "as is" basis (with its present look or condition) without further warranty. These include but are not limited to, lost, misplaced, destroyed, or stolen free gifts once they are claimed. These gifts are not redeemable for cash and cannot be transferred or exchanged.

FAQs:

Question Answer
How long is the warranty period for PITAKA products? The warranty period varies for different products (Begins form the delivery date):
Cases: 2 months
Charging related items: 1 year(MagEZ Case Pro, MagEZ (Charging) Stand, MagEZ Case Pro for Tablets, Power Dongle, MagEZ Car Mount Pro etc.)
Watch Band: 1 year
Other accessories: 2 months(MagEZ Grip, MagEZ Card Sleeve 3, MagEZ Car Mount Lite and other mounting bases, PitaTag items, etc.)
What does the warranty policy cover? Within the warranty period, if the product has problems due to material and craftsmanship defects under normal use, we will be responsible for repair or replacement. A defect is defined as an imperfection or flaw produced during manufacturing, including surface defects and wireless charging functionality.

Exclusions:
The warranty does not extend to damage from normal wear and tear, abuse or on purpose, alterations, misuse, demagnetization of magnetic strip bank cards, cosmetic damage that does not affect functionality (such as scratches, stained magnets, or fading logos). Any damage to, loss of the cardholder’s contents, loss of use, loss of data, or similar are not covered.
What conditions do I need to meet to enjoy the warranty service? The warranty is non-transferable and only covers the original end-user purchaser. PITAKA will only authorize the warranty claim if the product was purchased from an official store.This warranty applies to products purchased from PITAKA's official online store (Amazon/official website). Please note that eligible products will be identified by the order number issued by each online store in connection with the purchase of the purchased product. Products purchased from other retailers or sellers are not covered by this warranty, so please contact the store where you purchased the product for any defects. If you cannot provide your order number, the product will not be covered by this warranty.
How do I apply for warranty if my product needs it? Please send an email to support@ipitaka.com to apply for warranty. Customers must provide a valid order number or matching email address to make a claim. This limited warranty covers only PITAKA products and won’t cover damage to any device or personal property. Attaching photos or videos of the problem product and the product serial number will help us process your application more quickly.
How soon can I get a response after applying for warranty? We will evaluate your application within 24 hours after receiving your email. If the problem with your product meets our defined manufacturing defects, we will confirm the application and start the warranty process.
Do I need to send the product back during the warranty process? Possibly. We may ask you to send the claimed product or part (s) to the designated address according to the specific situation. Once we receive the product and the repair order number, we will refund your processing fee (if any) and repair or replace your product at our discretion.
What types of damages is PITAKA not liable for? In no event shall PITAKA or its authorized suppliers be liable to you or any third party for any indirect, incidental, consequential, special or exemplary damages arising out of the use of the Product, including, without limitation, property damage, loss of value of the Product or any third party products that are used in or with the Product, or loss of use of the Product or any third party products that are used in or with the Product, even if PITAKA has been advised of the possibility of such damages. PITAKA has no liability for any damage or destruction to consumer electronics devices or other personal property that are in the Products, including, without limitation, laptops, cell phones, smartphones, tablets, wearable devices, or handheld devices, or any loss of data contained in the foregoing devices. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages), the entire liability of PITAKA and any of its authorized suppliers shall be limited to the amount actually paid by you for the Product.