WARRANTY PERIODS (From date of purchase)

Product Category Standard Warranty Period Details
Air Cases, MagEZ Cases, MagEZ Cases Pro 2 months Details
MagEZ Mount and Mounting Bases 6 months Details
MagEZ Wallet (UE) Magnets 1 year Details
Other Parts Lifetime
For AirPods Cases(Air Pal for AirPods 1&2 / Air Pal Mini 1&2 / Air Pal Mini for AirPods Pro) 1 year Details
1 year Details
MagEZ Mount (Qi), MagEZ Juice, MagEZ Bar, MagEZ Mount Qi Desktop, Air Essential, Air Quad/Air Quad Lite, Air Tray
Smart Car Charger Adapter 1 year Details
Tempered Glass 2 months Details
MagEZ Case & Versatile Magnetic Power Bank Kit 1 year Details
MagEZ Case & In-Car Wireless Charging Kit 1 year Details

FREE SHIPPING WORLDWIDE

We ship worldwide. All orders $30 and over (including sale and closeout items) qualify for free Express shipping, except for the ODA area (find more details below). All orders use premium express delivery service.

We dispatch within 24 working hours unless in the case of force majeure. The item will be shipped out from our worldwide warehouses based on your location.

Shipping Time: 2-7 business days

The customer is responsible for any customs fees, import duties, or taxes that may be imposed by your country’s customs department.

Shipping carrier delay, weather delay or international Customs inspections delay are beyond our control. If you do not receive your item on time, please contact us for further assistance.

ODA (OUT-OF-DELIVERY-AREA) AND DELIVERY IN REMOTE AREA

Additional shipping charges may occur for ODA delivery or delivery in remote area, where are difficult to reach (e.g. islands, ski areas, military operation area etc). Transit time for shipments to these regions may be longer.

The carrier defines ODA delivery, delivery in remote area only before shipping. You may be contacted by them with additional charges.

Business addresses in the city center are recommended for deliveries in Hong Kong, as we will use SF Express. You may incur an extra charge of approximately HKD16-20 for areas outside of the city. If this occurs, please contact us.

3 DAY DEAD ON ARRIVAL (DOA) GUARANTEE

If your item arrives damaged or is not working correctly, please follow the warranty process and contact us (aftersales@ipitaka.com) for RMA authorization within 3 days of the order being received. The item will be replaced with a new product free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund.

Enjoy total peace of mind: every single purchase is 100% risk-free when you shop at PITAKA.

Special Notes:

  • 1. Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and take the photo at a close to medium distance, so we can identify and verify the issue(s).
  • 2. Customers need to pay the return shipping fee first. After PITAKA has received the returned product and confirmed the product is faulty, the return shipping cost will be refunded based on a valid return receipt up to a maximum amount of 50 USD. If our technical team determine the item is not DOA, PITAKA will not compensate the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.
  • 3. Product returns must be via one of PITAKA's approved shipping methods. Our aftersales team can provide you with further details.

Mobile Cases Warranty Details

  • The warranty covers all PITAKA mobile phone cases and warrants that items will be free from material, engineering defects and works as advertised.
  • A defect is defined as an imperfection or flaw produced during manufacturing including surface defects.
  • Exclusions: The warranty does not extend to damage from abuse, or on purpose, normal wear and tear, alternations or misuse.
  • Non-transferable and covers only the original end-user purchaser. PITAKA will only authorize the warranty claim if the product was purchased from an official store or an authorized dealer.
  • Customer much provide a valid order number or matching email address in order to make a claim.

MagEZ Mount and Mounting Bases Warranty Details

  • The warranty covers all MagEZ Mount and Mounting Bases and warrants that items will be free from material, engineering defects and works as advertised.
  • A defect is defined as an imperfection or flaw produced during manufacturing including surface defects.
  • Exclusions: The warranty does not extend to damage from abuse, or on purpose, normal wear and tear, alternations or misuse.
  • Non-transferable and covers only the original end-user purchaser. PITAKA will only authorize the warranty claim if the product was purchased from an official store or an authorized dealer.
  • Customer much provide a valid order number or matching email address in order to make a claim.

MagEZ Wallet(UE) Warranty Details

  • The warranty covers all MagEZ Wallet(UE) and warrants that items will be free from material, engineering defects and works as advertised.
  • A defect is defined as an imperfection or flaw produced during manufacturing including surface defects.
  • Exclusions: The warranty does not extend to damage from abuse, or on purpose, normal wear and tear, alternations or misuse, demagnetization of bankcard magnetic strip, cosmetic damage that does not affect the functionality of the cardholder (such as scratches, stained magnets, or fading logo). Any damage to, loss of the contents of the cardholder, loss of use, loss of data, or similar expenses are not covered.
  • Non-transferable and covers only the original end-user purchaser. PITAKA will only authorize the warranty claim if the product was purchased from an official store or an authorized dealer.
  • Customer much provide a valid order number or matching email address in order to make a claim.

For AirPods Cases(Air Pal for AirPods 1&2 / Air Pal Mini 1&2 / Air Pal Mini for AirPods Pro) Warranty Details

  • The warranty covers all AirPods Cases and warrants that items will be free from material, engineering defects and works as advertised.
  • A defect is defined as an imperfection or flaw produced during manufacturing including surface defects and any wireless charging malfunctions.
  • Exclusions: The warranty does not extend to damage from abuse, or on purpose, normal wear and tear, alternations or misuse.
  • Non-transferable and covers only the original end-user purchaser. PITAKA will only authorize the warranty claim if the product was purchased from an official store or an authorized dealer.
  • Customer much provide a valid order number or matching email address in order to make a claim.

Single Device and Multi-Device Wireless Chargers Warranty Details

  • The warranty covers all Single Device and Multi Device Wireless Chargers and warrants that items will be free from material, engineering defects and works as advertised.
  • A defect is defined as an imperfection or flaw produced during manufacturing including surface defects and any wireless charging malfunctions.
  • Exclusions: The warranty does not extend to damage from abuse, or on purpose, normal wear and tear, alternations or misuse.
  • Non-transferable and covers only the original end-user purchaser. PITAKA will only authorize the warranty claim if the product was purchased from an official store or an authorized dealer.
  • Customer much provide a valid order number or matching email address in order to make a claim.

Smart Car Charger Adapter Warranty Details

  • The warranty covers the Smart Car Charger Adapter and warrants that items will be free from material, engineering defects and works as advertised.
  • A defect is defined as an imperfection or flaw produced during manufacturing including surface defects and any wireless charging malfunctions.
  • Exclusions: The warranty does not extend to damage from abuse, or on purpose, normal wear and tear, alternations or misuse.
  • Non-transferable and covers only the original end-user purchaser. PITAKA will only authorize the warranty claim if the product was purchased from an official store or an authorized dealer.
  • Customer much provide a valid order number or matching email address in order to make a claim.

Tempered Glass Warranty Details

  • The warranty covers any PITAKA Tempered Glass and warrants that items will be free from material, engineering defects and works as advertised.
  • A defect is defined as an imperfection or flaw produced during manufacturing including surface defects.
  • Exclusions: The warranty does not extend to damage from abuse, or on purpose, normal wear and tear, alternations or misuse.
  • Non-transferable and covers only the original end-user purchaser. PITAKA will only authorize the warranty claim if the product was purchased from an official store or an authorized dealer.
  • Customer much provide a valid order number or matching email address in order to make a claim.

Kits (Including Magnetic Power Bank and In-Car Charging) Warranty Details

  • The warranty covers Kits and warrants that items will be free from material, engineering defects and works as advertised.
  • A defect is defined as an imperfection or flaw produced during manufacturing including surface defects and any wireless charging malfunctions.
  • Exclusions: The warranty does not extend to damage from abuse, or on purpose, normal wear and tear, alternations or misuse.
  • Non-transferable and covers only the original end-user purchaser. PITAKA will only authorize the warranty claim if the product was purchased from an official store or an authorized dealer.
  • Customer much provide a valid order number or matching email address in order to make a claim.

TO MAKE A CLAIM

To make a claim, or if your shipment arrived damaged or defective, please contact us at aftersales@ipitaka.com for a quick resolution.

7-DAY MONEY BACK GUARANTEE

We hope that you enjoy using our products! We are 100% committed to providing you with the best products and the entire PITAKA team look forward to hearing any feedback you have on the item or service you may have received.

Sometimes, we know that our products don’t quite meet your expectations, and we sincerely apologize for this. If you experience this, please contact aftersales@ipitaka.com as soon as possible and provide us with complete product and package pictures within 7 days of purchase. We will then arrange after-sales service as soon as possible.

We thank you again for your support, we will continue to work hard to provide you with better products and services.

All items may be returned or exchanged within 7 days from when it was delivered, PITAKA owns a Return Merchandise Authorization. You will only pay for return shipping and insurance fees.

Please note that to be eligible for returns, the item(s) must be in their original condition when received, including all product documentation, and shipped within 3 days.

To expedite exchanging for a different product, we recommend returning for a refund and placing a new order. Please allow approximately one week for your refund to be processed after we receive your return.

If a package or item delivered to you arrives damaged, please refuse the shipment or contact us (aftersales@ipitaka.com) immediately. Please retain all packing materials unless instructed otherwise by PITAKA. Claims for damaged or missing items must be reported immediately or within 3 days of receipt of your shipment. PITAKA will not be responsible for lost or damaged returned shipments.

Important Notice: engraved items or customized items are not refundable.

HOW TO PREPARE A RETURN OR EXCHANGE?

To claim a return or exchange, please first email us (aftersales@ipitaka.com) to file a claim. Please include your PO number, name, address, and phone number (including area code) with the name of the item along with a description of the problem.

We will evaluate the claim at our discretion within 3~5 business days after receiving your email. If the claim meets our manufacturing defects, we will begin to process the claim. You may be requested to get the claimed product or part(s) at the warranty location. Once the product or part(s) is (are) received along with the repair order number, we will refund your processing and repair fees or replace your product at our discretion.

If sending a Mag Wallet, we recommend using a service like UPS or FedEx, which will give you a tracking number. Once your Wallet is safely in our hands, the warranty process will begin.

We recommend that you securely package your items in original packing materials. We are not responsible for lost or stolen articles.

PAYPAL RETURNS

PayPal orders will be credit back to your PayPal account. Please allow up to 1 week for your account to be credited.

CREDIT TO YOUR CHARGE CARD

Credit card purchases will be refunded to the credit card or account used on the original purchase. Please allow up to 1 week from the date that PITAKA has received your return for your account to be credited.

You may wish to contact your credit card company on posting guidelines as they can vary. If you made a purchase of US$1000 or greater using a bank wire, and are an International customer, your refund will take approximately 3 weeks from the date of the return's receipt. For bank wire purchases under US$1000, please allow 3-4 weeks. Bank wire refunds are posted to the account they originated from.

SHIPPING CHARGES

Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us before returning the items. PITAKA will not reimburse you for any unauthorized shipping expenses incurred. Please retain all shipping materials for courier pick up and/or inspection.

If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion. We will not reimburse you for overnight, express or other special services.

CANCELLING OR CHANGING AN ORDER

If you would like to change or cancel an order please contact us as soon as you can. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes may result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.

‘FREEBIE’ TERMS & CONDITIONS

Free gifts are not for resale and will not be replaced if lost or stolen.

Free gifts are provided on an “as is” basis (with its present look or condition), without further warranty or any kind. Including but not limited to, lost, misplaced, destroyed or stolen free gifts once they are claimed and these gifts are not redeemable for cash and cannot be transferred or exchanged.