New Products & Knowledge Base

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New Products

FAQ

MagSafe

Are there magnets in the Google Pixel case, and will they affect my phone?

Yes, MagEZ Case 3 for Google Pixel Fold has magnets inside that mirror the MagSafe magnet array. Your Google Pixel Fold is compatible with PitaFlow for Phones.

Shipping

When will you ship it?

It starts delivery in about early-June.
Compatibility

What’s the compaitibility of the new Rhapsody watch band?

It compatible with Apple Watch Series 8/7/6/SE/5/4/3/2/1 and Apple Watch Ultra.
Usage

Can I wear the strap for swimming or sports?

Yes, you can wear the strap while swimming or exercising. The strap is made of aramid fiber and carbon fiber, which are waterproof. To improve its durability and aesthetics, the strap has been treated on its surface. However, exposure to chlorinated water in pools or sea water may damage the protective paint and decrease its lifespan. For everyday waterproof use and regular activity, the strap is suitable, but high-intensity and intense exercise is not recommended. Ensure to keep it dry and clean.
Material

Is the Fusion weaving aramid carbon fiber watch (Rhapsody) 100% pure carbon fiber?

No, the Rhapsody floating weave aramid carbon fiber strap is not entirely made of carbon fiber. Its surface is composed of aramid fiber, and the rest is made of carbon fiber. Moreover, the ears, clasps, and connectors are made from metal.
Slider 2

Can I use the MagEZ Battery Pack on MagEZ Slider 1 and 2?

The MagEZ Battery Pack can be used with MagEZ Slider 1(st) and 2(nd)-gen docks.
MagEZ Battery Pack

What’s the sound when the power pack attaches to and detaches from the phone?

Actually, that’s our design “dynamic magnets”, which means the magnets inside the device are not fixed. They will be attached only when the device detects magnetic forces. Through this design, the power pack safely charges phones, MagSafe or not. You will hear the mechanical sound the moment when the device attaches to your phone, which tells you that the device is well attached and aligned.
Warranty

May I know the warranty time of the 2nd generation MagEZ Slider?

The warranty time of this MagEZ Slider 2 is 1 year.
Slider 2

Can my iPhone 11 be charged by this MagEZ Slider 2?

No, the MagEZ Slider 2 cannot be compatible with the iPhone 11 or even older models of iPhones. It compatible with iPhone 12/13/14 series without a case or with a MagSafe case and Samsung Galaxy S22/S23 Series with a MagEZ Cases.
Slider 2

Can this MagEZ Slider 2 charge my Samsung Watch?

No, the power dongle of the MagEZ Slider 2 can’t charge Samsung Watches, but it can charge Apple Watches.
Slider 2

What is the capability of the battery on this MagEZ Slider 2?

The power of the battery is 4000mAH.
Slider 2

Can this MagEZ Slider 2 charge my other earbuds, except the Airpods?

Yes, it can charge the Qi-enabled earbuds.
Slider 2

What is the external material of the MagEZ Slider 2 battery?

The material of the Slider charging dock is Zinc alloy, and the battery is 1500D Aramid fiber and plastic.
Slider 2

Why my iPhone 13 Pro Max is getting hot while charging in the MagEZ Sldier 2 gen?

It is normal that it can be getting hot during wireless charging. However, we have tested that the temperature is controllable as the MagEZ Slider 2 outputs 7.5W power at most to extend the lifespan and reduce the battery aging. Also, we suggest that customers open the set of optimized charging modes on the iPhone.
Slider 2

How much output power of the adapter for the MagEZ Slider 2 that you recommend?

We recommend that customers use the over 20W adapter to recharge the MagEZ Slider 2 to provide the chargers with enough power.
Slider 2

Can the MagEZ Slider Gen 2 charge my Samsung S22?

Yes, the Slider 2 can charge the Samsung S22 series and S23 series with the MagEZ cases.
General

Can the Power Dongle charge Samsung Watch?

Unfortunately, they are not compatible. The Power Dongle only charges Apple Watch.

General

Can I attach an Apple Pencil when using the MagEZ Folio 2?

Yes, the Apple Pencil attaches and charges normally. The hidden magnetic pencil strap secures your pencil from falling while on the go.

General

Is the MagEZ Folio 2 easy to be removed? For example, I like to switch between a folio and Magic Keyboard.

Yes, the magnetic attachment allows it to be removed easily, with or without the MagEZ Case 2/Pro attached.

General

How to clean the iPad folio?

Cleaning the external leather: If the leather becomes dirty or has stains, remove the case from the iPad Pro, and wipe it with a soft, light-colored cloth. Or dip the cloth in water before wiping. Occasionally, you may apply maintenance wax suitable for white or black products to keep the leather pristine.

Knowledge Base

What's the difference between the 600D aramid fiber and the 1500D aramid fiber?

600D

Aramid Fiber

600D

Aramid fiber is lightweight, durable, and highly impact-resistant. D, short for Denier, indicates the linear density of the aramid yarn.
Aramid fiber fabrics with a low denier count tend to be soft and silky but more difficult to weave.

Compared to 1500D, 600D aramid fiber cases have a more delicate twill pattern and are lighter and thinner. That said, 1500D aramid fiber cases are still much lighter and thinner than cases made of many other phone case materials.

10%

Thinner

9%

Lighter

*Compared with 1500D Aramid Fiber Cases

1500D

Aramid Fiber

1500D

What's the difference between Air Case and MagEZ Case/MagEZ Case Pro?

PITAKA product line is currently divided into two categories: 1. The Air series focuses on light, luxurious and minimalist style; 2. MagEZ series, as the name suggests, is the main magnetic attraction experience;

Please kindly noted that the biggest difference between Air Case and MagEZ Case/MagEZ Case Pro is: without/with built-in metal plates or magnets inside which results in the ability to attach to MagEZ Series magnetic products.

The MagEZ Case is made of 1500D aramid fiberthat is five times stronger than steel. Besides, it is a super thin & protective case with metal plates embedded providing basic protection, according to our experience, it protects your phone from most of the daily drops.

The MagEZ Case Pro is made of 1500D aramid fiber + TPU, which provides an extremely protective case with metal plates embedded.

We put special design metal plates inside of MagEZ Case/MagEZ Case Pro to avoid the position of the wireless charging area so that it can work with our built-in magnets MagEZ series wireless charger.

The Air Case is made from the finest selected 600D filament with a limited supply weighing around 10g only (the same weight as a wine cork). In 2022, we also used it in new MagEZ cases for new phones! For example, MagEZ Case 3 (0.95mm):

Air Case is thin as paper with only 0.65mm thickness, and your phone will look as it always has but will be wrapped in the ultimate protective case. The weight will be lighter than MagEZ Case/MagEZ Case Pro because there are no metal plates built-in the Air Case.

What are MagEZ 1.0 and MagEZ 2.0? What's the difference between them?

PITAKA Version (from 2017)

PITAKA Version

The MagEZ 1.0 was our first ecosystem, and compatible with older model iPhones, 12, 11, 10, etc. Our products that are part of the MagEZ 1.0 system include Mount Qi, Mount Desktop, MagEZ Juice, MagEZ Mount, Card Sleeve 1.0, and iPhone 11 and 12 series cases. When Apple® developed their MagSafe® devices in 2020, we developed our higher level system, the MagEZ 2.0 system, to be compatible with products like MagEZ Car Mount Pro/Lite, Card Sleeve 2.0 & 3.0, iPhone 13 and iPhone 14 cases. For more information, please click here.

MagSafe Version (from Oct. 2020)

MagSafe Version

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