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Help Center > iPhone Cases > iPhone 16 Series

FAQ

General

Have there been any optimizations or upgrades from the i16 compared to the 15 series Case?

Yes, there have been several optimizations in the i16 series Case: (1) Appearance: The camera ring design has been updated to a more minimalist style with a titanium color.(2) Technical Solution: The new Case6 is a full-cover solution.(3) Magnetic Force: The magnets have been thickened by 0.1mm, increasing magnetic strength by 0.1 kg compared to the previous generation.(4) Internal Magnet: The i16 has an embedded magnet at the bottom, allowing for precise alignment with PITAKA lanyard metal clips.

General

Why does the case leave edges exposed and not fully cover the top and bottom?

Thank you for noticing the detail of our iPhone 16 case. This is a deliberate design choice. Due to the high hardness of the aramid fiber material, a full wrap around the phone’s top and bottom might make the case difficult to remove after installation. We left a small gap at the top and bottom to make it easier to install and remove the phone while still maintaining adequate protection. If you have any other questions or need further assistance, please feel free to contact us.
General

What is Pitalocker, and why doesn’t my case have it?

Pitalocker is a magnetic module embedded in the bottom of the case that works with the phone lanyard’s magnetic clip. Due to a change in product strategy, and since only a batch of cases was produced with this module (note: subsequent batches no longer include this feature), some cases may have the Pitalocker label. Regardless of whether your case has the Pitalocker label, it is an official PITAKA product and there are no differences in material, quality, or user experience. You can use it with confidence. If you have any further questions or needs, we are happy to help.
NFC

Will the phone case affect my phone’s payment, NFC, Suica, etc.?

Although this series of PITAKA phone cases includes a MagSafe magnetic ring, it is designed to avoid the central area and signal lines of the phone. Therefore, it will not affect your phone’s electronic payments, NFC, Suica, or other functionalities.
General

How can I verify the authenticity of the phone case?

You can verify authenticity by enabling your phone’s NFC function and bringing it close to the PITAKA logo on the case. Follow the URL that appears and enter your phone’s serial number to check authenticity. You can also visit our website for games, music, wallpapers, and after-sales service.
General

Is the case compatible with lens protectors?

It depends on the specific protector. Hidden-type protectors should work fine, but some lens protectors on the market may be larger and might not be compatible.
General

The visible magnets in the i16 semi-cover case seem thinner. Has magnetic strength been reduced?

The visible magnets appear thinner due to aesthetic considerations, as we have added decorative edges to the magnetic ring. However, the MagEZ Case 6.0 has improved magnetic strength compared to its predecessor.
Aries

Are the glowing patterns printed on the case?

No, they are not printed. We use a unique luminous material that is woven directly into the pattern using a fusion weaving process. This method is more complex than printing and provides a better tactile experience.
Aries

How does the glowing effect work?

The glowing material captures photon energy and then continuously re-emits it at a lower wavelength of light over time.
Aries

Does the glowing effect work as long as it is in a dark place?

The glowing effect requires sufficient light absorption to be visible. The duration and intensity of the glow depend on the length of light exposure and the strength of the light source. After charging, the glow effect in complete darkness can last around 20 minutes, though it will gradually diminish. Individual perceptions of the visual effect may vary.
Aries

Are there any usage precautions for the glowing material?

(1) Avoid exposing the glowing area to high-energy (≥15W) UV light for extended periods (≥3 minutes), as this can cause permanent irreversible damage and yellowing.(2) Do not place the product in environments with temperatures above 80°C for long periods (≥3 months) to prevent irreversible yellowing of the material.

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