• Enjoy free express shipping on all orders of $30 or more (including sale and clearance items), except for certain areas. If necessary, please check 'Free Shipping Exclusions' below for countries/regions not eligible for $30+ free shipping.
• All orders use premium express delivery service based on recommendations from our freight forwarder.
  We dispatch orders within 3 business days (excluding pre-sale items), unless affected by unforeseen circumstances (force majeure).
• Your order will typically ship from the warehouse (US/CA/AU/EU/UK/HK) closest to your location. If stock is unavailable, we'll ship from another warehouse to avoid delays.
• Delivery times vary by destination, usually taking 5–15 business days after dispatch.

• Once a package has been declared "delivered" by the local courier, UPS/FedEx/DHL or similar, we have no further liability. Stolen or missing orders "after delivery" are the responsibility of the purchaser and will not be refunded/reshipped. We will make every effort to assist and give advice/support, verify delivery etc. If the shipping issue is the fault of the carrier, such a "declared lost" shipment or "returned to sender", for example, we will help and send a replacement order.
• For most countries/regions, import duties and taxes are included in the product price.
  Please note that certain destinations, including but not limited to Indonesia, Serbia, Moldova, Morocco, Chile, Mauritius, Peru, Cambodia, Pakistan, Georgia, Iceland, Kazakhstan, Brunei, Jordan, Monaco, Algeria, Lebanon, and other applicable destinations, can only be shipped via FedEx Express. For FedEx Express shipments to these destinations, customers are responsible for any applicable import duties, taxes, customs fees, or other charges that may be imposed by local authorities during customs clearance.
  For other destinations, if an order is shipped via FedEx Express, customers are also responsible for any applicable import duties, taxes, customs fees, or other charges that may be imposed by local authorities during customs clearance.
  Additionally, for Saudi Arabia, South Korea, Taiwan, customs clearance may be required regardless of the shipping carrier selected. In such cases, customers are responsible for any applicable import duties, taxes, customs fees, or other charges imposed by local customs authorities.
• Shipping carrier delays, weather delays, or international customs inspection delays are beyond our control.
• If you do not receive your item on time, click here to submit a support request.

Please refer to the table below for shipping methods, shipping timeframes, and extra postage for orders under $30 by countries/regions. If you have any questions or need assistance, please click here to submit a support request.

Please refer to the table below for countries/regions where battery-included products can or cannot be delivered.Note: Due to special transportation channel restrictions and safety compliance regulations, battery-included products typically require 5-20 business days for delivery (depending on customer location).

We offer free standard shipping on orders over $30 (excluding certain remote areas). Additional shipping fees will apply to destinations outside our standard delivery zones, as specified below:

The destinations specified in the following table are excluded from our delivery coverage.