Shipping Policy

Free World Shipping

  • Enjoy free express shipping on all orders of $30 or more (including sale and clearance items), except for certain areas. If necessary, please check 'Free Shipping Exclusions' below for countries/regions not eligible for $30+ free shipping.
  • All orders use premium express delivery service based on recommendations from our freight forwarder.
    We dispatch orders within 3 business days (excluding pre-sale items), unless affected by unforeseen circumstances (force majeure).
  • Your order will typically ship from the warehouse (US/CA/AU/EU/UK/HK) closest to your location. If stock is unavailable, we’ll ship from another warehouse to avoid delays.
  • Delivery times vary by destination, usually taking 5–15 business days after dispatch.

Shipping Liability & Customer Responsibility

  • Once a package has been declared "delivered" by the local courier, UPS/FedEx/DHL or similar, we have no further liability. Stolen or missing orders "after delivery" are the responsibility of the purchaser and will not be refunded/reshipped. We will make every effort to assist and give advice/support, verify delivery etc. If the shipping issue is the fault of the carrier, such a "declared lost" shipment or “returned to sender”, for example, we will help and send a replacement order.
  • The customer is responsible for any customs fees, import duties, or taxes imposed by your country’s customs department.
  • Shipping carrier delays, weather delays, or international customs inspection delays are beyond our control.
  • If you do not receive your item on time, click here to submit a support request.

Shipping Method & Timeframe

Please refer to the table below for shipping methods, shipping timeframes, and extra postage for orders under $30 by countries/regions. If you have any questions or need assistance, please click here to submit a support request.

Destination Shipping Method & Timeframe Extra Postage for Orders <$30
Continental America Expedite Shipping 3-7 Days $15.00 USD
Puerto Rico, Hawaii, Guam Expedite Shipping 5-20 Days $10.00~$25.00 USD
Taiwan, China SF Express 3-7 Days $15.00 USD
Canada Expedite Shipping 3-15 Days $10.00~$25.00 USD
Standard Shipping 8-15 Days $15.00 USD
Bangladesh, Laos, Malaysia, Nepal, Philippines, Singapore, South Korea, Thailand, United Arab Emirates, Vietnam, Yemen Expedite Shipping 7-15 Days $15.00 USD
Balkans, Montenegro Standard Shipping 10-25 Days $10.00~$25.00 USD
EU(Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Spain, Slovakia, Slovenia, Sweden) Standard Shipping 10-20 Days $15.00 USD
Chile Expedite Shipping 7-15 Days $30.00 USD
Europe Standard East Standard Shipping 40-50 Days $10.00~$25.00 USD
Norway Standard Shipping 8-15 Days $10.00~$25.00 USD
Caribbean & South America(Bolivia, Caribbean Netherlands, Falkland Islands, Guyana, Paraguay, Suriname, Uruguay, Venezuela) Out-of-delivery area Shipping 5-15 days $10.00~$25.00 USD
UK & Ireland Expedite Shipping 3-7 Days $15.00 USD
Standard Shipping 5-10 Days $15.00 USD
Hong Kong Shunfeng Express $15.00 USD
Japan 佐川急便 3-10営業日、日本語でご住所をお書きましょう $15.00 USD
Israel Expedite Shipping 5-15 Days $10.00~$25.00 USD
Mexico FedEx 7-15 Days $15.00 USD
Bahrain, Kuwait, Oman, Qatar Expedite Shipping 7-15 Days $10.00~$25.00 USD
Cyprus, Monaco Standard Shipping 10-25 Days $10.00~$25.00 USD
MyanmarOut-of-Delivery-Area Shipping 20-35 days$15.00 USD
TunisiaStandard Shipping 10-25 Days$15.00 USD
Australia, New ZealandExpedite Shipping 5-15 Days$15.00 USD
South AfricaExpedite Shipping 7-15 Days$10.00~$25.00 USD
CambodiaOut-of-Delivery-Area Shipping 5-10 days$10.00~$25.00 USD
Iceland, IndonesiaOut-of-Delivery-Area Shipping 5-15 Days$10.00~$25.00 USD
GeorgiaOut-of-Delivery-Area Shipping 7-15 Days$10.00~$25.00 USD
Peru, ColombiaOut-of-Delivery-Area Shipping 10-20 Days$10.00~$25.00 USD
Ecuador, French GuianaOut-of-delivery area shipping 5-20 Days$10.00~$25.00 USD
RussiaStandard Shipping 20-40 Days$15.00 USD
BelarusStandard Shipping 20-40 Days$15.00 USD
Saudi ArabiaFedEx 3-7 Days$10.00~$25.00 USD
SwitzerlandStandard Shipping 5-20 Days$10.00~$25.00 USD
IndiaStandard Shipping 15-30 Days$10.00~$25.00 USD

Shipping Restrictions on Battery-Included Products

Please refer to the table below for countries/regions where battery-included products can or cannot be delivered. Note: Due to special transportation channel restrictions and safety compliance regulations, battery-included products typically require 5-20 business days for delivery (depending on customer location).

Deliverable Countries/Regions Non-Deliverable Countries/Regions
Australia, Austria, Belgium, Bulgaria, Canada, China, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Italy, Japan, Latvia, Luxembourg, Macao SAR, Netherlands, Norway, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, United Kingdom, United States, New Zealand, Russia Argentina, Brazil, Chile, Mexico, Peru, Uruguay, Vanuatu, Afghanistan, Bahrain, Bangladesh, Azerbaijan, Croatia, Cyprus, Iceland, Israel, Lithuania, Malta, Monaco, Bhutan, Cambodia, India, Indonesia, Iraq, Iran, Jordan, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Pakistan, Palestine, Philippines, Qatar, Sri Lanka, Syria, Uzbekistan, Vietnam, Yemen, Democratic Republic of the Congo, Oman etc.

Shipping Restrictions on PitaTag for Lighter

There are restrictions on the shipment of lighters to certain countries. Although shipped without fluid, lighters are considered hazardous materials and are subject to specific import regulations and transport restrictions. We are constantly working towards expanding our shipping capabilities to include more countries in the future. Please note that at the moment, we are able to ship lighters to the following countries:

Deliverable Countries/Regions Delivery Timeframe
Japan 3-8 Business Days
France 5-15 Business Days
Australia, Germany, South Korea, Thailand, United Kingdom, United States 7-15 Business Days
Spain, Hungary, Italy, Poland, Portugal 10-15 Business Days
Austria, Belgium, Canada, Czech Republic* , Denmark, Estonia, Finland, Greece, Croatia, Ireland, Lithuania, Luxembourg, Latvia, Netherlands, Romania, Sweden, Slovenia, Slovakia 10-17 Business Days
Russia 20-30 Business Days

Free Shipping Exclusions

We offer free standard shipping on orders over $30 (excluding certain remote areas). Additional shipping fees will apply to destinations outside our standard delivery zones, as specified below:

Continents Countries/Regions Extra Postage
Asia Vietnam, Indonesia, Saudi Arabia,Bahrain, Kuwait ,Oman, Qatar, Jordan $10
Brunei, Cambodia, Lebanon $15
Europe Iceland, Montenegro, Serbia, Cyprus, Georgia, Monaco, Moldova $10
Norway $15
North America Hawaii, Puerto Rico, Guam $10
South America Colombia $10
Peru, Guyana, Suriname, Canary Islands, Caribbean Netherlands, Netherlands Antilles, French Guiana $15
Chile $30
Africa Morocco, South Africa, Mauritius $15

Places We Don’t Ship To (but wish we did):

The destinations specified in the following table are excluded from our delivery coverage.

Continents and Subregion Countries/Regions
North America Greenland, Guam
Oceania Papua New Guinea, French Polynesia, Palau
Africa Mayotte, Cote d'Ivoire, Egypt, Kenya, Uganda, Central Republic,Sudan
South America Brazil, Argentina, Venezuela
Europe Aland Islands, French Southern Territories, Isle Of Man, North Macedonia, Andorra, Gibraltar, Kosovo, Albania, Azerbaijan, Ukraine, Bosnia
Asia Sri Lanka, Maldives, Uzbekistan, North Korea, Tajikistan, Iran(Islamic Republic of), Syria, Kazakhstan
Caribbean Barbados, Aruba, St. Barthelemy, Guatemala, Guadeloupe, Bahamas, Martinique, Jamaica, Costa Rica, Dominican Republic, El Salvador, Cuba, Trinidad And Tobago