Warranty Terms for PITAKA Aramid Fiber Phone Cases

Warranty Period (Begins from purchasing date): 3 years

Warranty Details

Our warranty guarantees that all items will be free from material and engineering defects and work as advertised.

Inclusions

  1. Material or workmanship defects, such as coating peeling, abnormal surface stickiness.
  2. Functional issues due to non-human caused damage, such as MagSafe failure, button function failure (e.g., PitaTap becoming unusable), button detachment.

Exclusions

  1. Human-caused damage(e.g., cracking from dropping, crushing, intentional damage).
  2. Wear and tear from normal use(e.g., scratches, yellowing, staining, etc.).

To Make A Claim

  1. Users must claim the three-year warranty according to the method indicated on the warranty card to enjoy the three-year warranty service.
  2. The warranty service requires dual authentication via the customer's registered email and the case's unique serial number. Second-hand or transferred products are not eligible for this service.
  3. To obtain service under this warranty, please get in touch with our customer support team at support@ipitaka.com from the email address registered for the three-year warranty. Please provide the following information to determine the issue and find the most suitable solution:
    • Proof of Purchase
    • Photos/Videos of the faulty product
    • Details of the issue with the purchased product

Warranty Notice

During the service period, the customer is entitled to one replacement service with the same product model. If the product is out of stock or discontinued, PITAKA reserves the right to negotiate with the customer for a replacement with an equivalent product or store credit/voucher.

Limitation Of Liability

In no event shall PITAKA or its authorized suppliers be liable to you or any third party for any indirect, incidental, consequential, special or exemplary damages arising out of the use of the Product, including, without limitation, property damage, loss of value of the Product or any third party products that are used in or with the Product, or loss of use of the Product or any third party products that are used in or with the Product, even if PITAKA has been advised of the possibility of such damages. PITAKA has no liability for any damage or destruction to consumer electronics devices or other personal property that are in the Products, including, without limitation, laptops, cell phones, smartphones, tablets, wearable devices, or handheld devices, or any loss of data contained in the foregoing devices. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages), the entire liability of PITAKA and any of its authorized suppliers shall be limited to the amount actually paid by you for the Product.