Q. What is the difference compared to the previous Military-Grade case?

A. It is the same case with a new name. The Ultra Guard series maintains the same military-grade protection and has passed military-standard drop tests, capable of withstanding drops from up to 1.22 meters (4 feet).

Q. What are the differences compared to the iPhone 16 series cases?

A. * The camera control button has been upgraded to a full-coverage design for more comprehensive protection. It now uses sapphire glass for superior scratch resistance and smoother operation.
* The outer shell material has been updated to PITAKA's self-developed Orca Resin, which offers higher toughness and more than twice the impact and drop resistance compared to conventional resin.

Q. What is the difference between ProGuard and UltraGuard?

A. ProGuard focuses on ultimate drop protection: Uses hot-press molding, retaining the skin-friendly woven texture of aramid fiber for a grippy, fingerprint-resistant feel. Features an exclusive arched cushioning design for military-grade drop protection, ideal for users who prioritize safety.
UltraGuard is the flagship model, emphasizing both protection and refined details: It utilizes 3D thermoforming technology to seamlessly integrate aramid fiber and TPU, resulting in a smoother, more premium feel that is also easy to clean. Equipped with full-metal physical buttons that cover the camera control button for more responsive operation. Upgraded with self-developed Orca Resin for a lightweight yet ultra-durable build with double the impact resistance, reflecting PITAKA's pursuit of perfect balance between protection and aesthetics.

Q. Are iPhone 17 cases compatible with lens protectors?

A. Yes, all three iPhone 17 series cases support lens protectors. However, due to the closer-fitting camera ring design of the ProGuard model, some lens protectors may have slight fit issues.

Q. Are the iPhone 17 cases compatible with screen protectors?

A. Yes. For the best experience, we recommend using screen protectors with a thickness of 0.55mm or less.

Q. Do iPhone 17 cases cover the camera control button? Will this affect sensitivity?

A. No, all series undergo rigorous testing to ensure no impact on sensitivity.
If you need to adjust sensitivity, navigate to:
Settings → Camera → Camera Control → Accessibility → Light-Press Force.

Q. How to clean the iPhone 17 cases?

A. Every day marks, like sweat or fingerprints, can be easily cleaned with a wet wipe or alcohol wipe without damaging the case.
Avoid contact with strongly dyed items to prevent stains.

Q. Are the cases compatible with MagSafe and PITAKA accessories?

A. Yes. All iPhone 17 series cases have a built-in magnetic ring, supporting MagSafe and PITAKA accessories, including MagEZ Car Mount Pro, MagEZ Grip, Aramid Magnetic Power Bank, and Magnetic Woven Wallet.

Q. Will using this iPhone 17 case affect wireless charging?

A. No. Our cases are carefully designed and tested to be compatible with mainstream wireless chargers. You can charge your phone without removing the case.

Q. Does the iPhone 17 case show fingerprints?

A. To provide a skin-friendly feel, the case surface is coated. Fingerprints may occasionally appear due to hand sweat or lotion, but they can be easily wiped away with a wet wipe, alcohol pad, or even an eraser. Use with confidence.

Q. How to verify the authenticity of the iPhone 17 cases?

A. Enable NFC on your phone and gently tap the lower part of the case. Enter the serial number on the webpage that pops up to check authenticity. You can also visit our official website to access games, music, wallpapers, and after-sales services.

Q. Why does ProGuard offer higher protection than UltraGuard?

A. It comes down to its structural design. While both series combine TPU and aramid fiber, ProGuard incorporates a unique arched structure—raised reinforcements at all four corners. In the event of a drop, this arched design effectively absorbs impact, significantly enhancing overall protection.

Q. What is the protection level of ProGuard?

A. ProGuard has passed military-grade drop certification and can withstand standard drop tests from up to 2.44 meters (8 feet). This exceptional protection is mainly attributed to the arched cushioning design at the corners, which effectively absorbs impact during falls.

Q. What is the difference between ProGuard and UltraGuard?

A. ProGuard focuses on ultimate drop protection: Uses hot-press molding, retaining the skin-friendly woven texture of aramid fiber for a grippy, fingerprint-resistant feel. Features an exclusive arched cushioning design for military-grade drop protection, ideal for users who prioritize safety.
UltraGuard is the flagship model, emphasizing both protection and refined details: It utilizes 3D thermoforming technology to seamlessly integrate aramid fiber and TPU, resulting in a smoother, more premium feel that is also easy to clean. Equipped with full-metal physical buttons that cover the camera control button for more responsive operation. Upgraded with self-developed Orca Resin for a lightweight yet ultra-durable build with double the impact resistance, reflecting PITAKA's pursuit of perfect balance between protection and aesthetics.

Q. Are iPhone 17 cases compatible with lens protectors?

A. Yes, all three iPhone 17 series cases support lens protectors. However, due to the closer-fitting camera ring design of the ProGuard model, some lens protectors may have slight fit issues.

Q. Are the iPhone 17 cases compatible with screen protectors?

A. Yes. For the best experience, we recommend using screen protectors with a thickness of 0.55mm or less.

Q. Do iPhone 17 cases cover the camera control button? Will this affect sensitivity?

A. No, all series undergo rigorous testing to ensure no impact on sensitivity.
If you need to adjust sensitivity, navigate to:
Settings → Camera → Camera Control → Accessibility → Light-Press Force.

Q. How to clean the iPhone 17 cases?

A. Every day marks, like sweat or fingerprints, can be easily cleaned with a wet wipe or alcohol wipe without damaging the case.
Avoid contact with strongly dyed items to prevent stains.

Q. Are the cases compatible with MagSafe and PITAKA accessories?

A. Yes. All iPhone 17 series cases have a built-in magnetic ring, supporting MagSafe and PITAKA accessories, including MagEZ Car Mount Pro, MagEZ Grip, Aramid Magnetic Power Bank, and Magnetic Woven Wallet.

Q. Will using this iPhone 17 case affect wireless charging?

A. No. Our cases are carefully designed and tested to be compatible with mainstream wireless chargers. You can charge your phone without removing the case.

Q. Does the iPhone 17 case show fingerprints?

A. To provide a skin-friendly feel, the case surface is coated. Fingerprints may occasionally appear due to hand sweat or lotion, but they can be easily wiped away with a wet wipe, alcohol pad, or even an eraser. Use with confidence.

Q. How to verify the authenticity of the iPhone 17 cases?

A. Enable NFC on your phone and gently tap the lower part of the case. Enter the serial number on the webpage that pops up to check authenticity. You can also visit our official website to access games, music, wallpapers, and after-sales services.

Q. What is the difference compared to the previous Military-Grade case?

A. It is the same case with a new name. The Ultra Guard series maintains the same military-grade protection and has passed military-standard drop tests, capable of withstanding drops from up to 1.22 meters (4 feet).

Q. Is PitaTap™ only available for Sunset color? Will there be more options?

A. The Sunset colorway represents PITAKA's iconic exploration of material aesthetics. We've introduced our breakthrough PitaTap™ technology - capacitive buttons integrated with aramid fiber - first in this signature edition. Based on user feedback, we plan to expand PitaTap to more colors soon!

Q. Does PitaTap™ affect Camera Control Button sensitivity?

A. Not at all. PitaTap™ precisely registers every touch, press, and swipe with bare-metal accuracy. If needed, adjust your camera's "Press Sensitivity" to "Firm" in settings for optimal response.

Q. Are PitaTap™ removable?

Q. How do PitaTap™ work? (Camera Control operation)

Q. Why do PitaTap™ feel slightly raised?

Q. Can PITAKA's phone case work with Apple’s MagSafe accessories?

A. Yes, PITAKA cases are compatible with Apple Official MagSafe accessories.

Q. Is the case anti-fingerprint?

A. Our Phone case is made with aramid fiber and processed with 3 layers of paint to ensure it's skin-friendly and non-slip. Whether a fingerprint mark will be left depends on your hand conditions. It is not easy to leave a fingerprint if the hand is dry. For sweaty hands, fingerprint marks may be left, but it is very easy to clean with a cloth/Nano cotton/eraser/alcohol pad.

Q. With this case, can I charge my phone on third-party wireless chargers?

A. PITAKA cases are embedded with magnetic rings that do not cover the wireless charging area and highly fit with the magnetic ring built in the iPhone &Samsung series. Plus, it's super slim. So if your phone can be charged on third-party wireless chargers, it should work even with the case on.

Q. Why does magnetism seem to be weaker than in previous phone cases? For example, the iPhone 13 series.

A. Too strong a magnetic force may have a negative impact on the charging speed. We have fine-tuned the magnetic force of the new phone case to ensure that it provides safe magnetic force while ensuring charging efficiency.

Q. Can PITAKA's phone case work with Apple’s MagSafe accessories?

A. Yes, PITAKA cases are compatible with Apple Official MagSafe accessories.

Q. Is the case anti-fingerprint?

A. Our Phone case is made with aramid fiber and processed with 3 layers of paint to ensure it's skin-friendly and non-slip. Whether a fingerprint mark will be left depends on your hand conditions. It is not easy to leave a fingerprint if the hand is dry. For sweaty hands, fingerprint marks may be left, but it is very easy to clean with a cloth/Nano cotton/eraser/alcohol pad.

Q. With this case, can I charge my phone on third-party wireless chargers?

A. PITAKA cases are embedded with magnetic rings that do not cover the wireless charging area and highly fit with the magnetic ring built in the iPhone &Samsung series. Plus, it's super slim. So if your phone can be charged on third-party wireless chargers, it should work even with the case on.

Q. Why does magnetism seem to be weaker than in previous phone cases? For example, the iPhone 13 series.

A. Too strong a magnetic force may have a negative impact on the charging speed. We have fine-tuned the magnetic force of the new phone case to ensure that it provides safe magnetic force while ensuring charging efficiency.

Q. Is it compatible with PITAKA's latest Aramid Fiber Magnetic Power Bank/Woven Wallet?

A. It can be charged, but the magnetic attraction may be affected due to the interference of the camera.

Q. Is this case compatible with Apple’s MagSafe system?

A. The case comes with built-in MagSafe magnets, which can work with the MagEZ Car Mount Po 2 Qi2. However, due to different protocols, it may not attach properly to Apple MagSafe accessories.

Q. Why Does the Galaxy Z Fold7/6 Case Only Include a Back Cover?

A. Based on our users' feedback, cases with a front cover add weight to the phone and hinder screen usability. Excluding the front cover, the case makes your Z Fold sleeker, lighter, and easier to use.

Q. Why leave the sides of the Galaxy S24 Ultra exposed?

A. Our Galaxy S24 Ultra case does not cover the phone's sides; part of the metal casing is exposed. So you can effortlessly swipe up to the curved edges and have 100% access to buttons.

Q. Is this case compatible with the Samsung wireless charger?

A. There are MagSafe-compatible magnets inside the S25 Ultra/ S24 Ultra/ Z Fold7/ Z Flip7/ Z Fold6/ Z Flip6/ Z Fold5/ ZFlip5 case, which can work with Qi-enabled wireless chargers, including Samsung wireless chargers, such as EP-P6300, EP-H5300, EP-P2400, EP-NG930, EP-P5400, EP-P1300, EP-N5200, EP-P5200, EP-P1100, EP-N6100, EP-N5100, EP-PG950, etc.

Q. Will the magnets in the S25 Ultra Case affect the S Pen stylus sensor?

A. MagSafe-compatible magnets in our Galaxy S25 Ultra/ S24 Ultra Case do not affect the use of the S Pen, screen scrolling, GPS, or charging. However, if your Galaxy S25 Ultra/ S24 Ultra case is attached with magnetic accessories like phone rings or card sleeves, they might interfere with the signal of your S Pen. We recommend removing these magnetic accessories before using the S Pen to ensure its smooth operation.

Q. Is the case anti-fingerprint?

A. Our cases is made with aramid fiber and processed with 3 layers of paint to ensure it's skin-friendly and non-slip. Whether a fingerprint mark will be left depends on your hand conditions. It is not easy to leave a fingerprint if the hand is dry. For sweaty hands, fingerprint marks may be left, but it is very easy to clean with an alcohol wipe.

Q. What accessories is this case compatible with? Can it work with Apple charging accessories?

A. Our Galaxy Z Flip7 & Fold7 cases feature a built-in magnetic ring that works with PITAKA’s MagEZ 2.0 ecosystem and most MagSafe-style magnetic accessories.However, Samsung phones do not support Apple’s MFi-certified charging due to Apple’s proprietary protocol.
Note: The Fold7 camera placement interferes with PITAKA’s latest power bank and magnetic woven wallet—they can’t magnetically attach, but the power bank can still charge the device.

Q. Can I use this case with a screen protector? Will it affect folding or touch sensitivity?

A. Yes. Our Galaxy Z Flip7 & Fold7 cases feature a semi-wrapped design with precisely tested edges, making them compatible with most screen protectors. They won’t lift the film, impact touch response, or interfere with the fold.

Q. How high is the camera lip? Does it protect the lens?

A. For the Fold7, the camera ring is raised by 0.38mm to help protect against everyday scratches.The Flip7 case does not have a raised lip around the camera.

Q. Will the magnets in the case affect the S Pen?

A. The built-in MagSafe magnets won’t interfere with the S Pen, screen scrolling, GPS, or charging.However, using magnetic accessories like a MagSafe wallet or ring holder on the back may disrupt S Pen performance. For the best experience, avoid attaching magnetic accessories while using the S Pen.

Q. Why does the Galaxy Z Fold7 case only cover the back?

A. To keep it slim and easy to use. A front cover adds bulk and affects the smooth feel when using the outer screen. That’s why we designed this case with just a back cover—for a lighter, cleaner in-hand experience.

Q. Is this case compatible with Qi2 wireless charging?

A. Yes. Charging performance mainly depends on whether your charger supports the Qi2 standard. Our case is designed for high compatibility and won’t interfere with Qi2 wireless charging or its efficiency.

Q. The case isn’t fully wrapped—will the phone slip out over time?

A. No worries. The case has anti-slip strips inside to keep it securely in place.Tip: There's a protective film on the strips—make sure to peel it off before use for the best grip.