Question 1

What happened to the Ultra-Slim, ProGuard, and UltraGuard Cases?

Accepted Answer

We've updated our case series names. Edge (formerly Ultra-Slim), Cairn (formerly ProGuard), and Summa (formerly UltraGuard) now reflect the experience, not just the specs. Edge: slim, light, and sharp along the climb. Cairn: firm and dependable, like stone markers that guide the way. Summa: the peak, where protection and hand-feel come together.

Question 2

Can PITAKA's phone case work with Apple's MagSafe accessories?

Accepted Answer

Yes, PITAKA cases are compatible with Apple Official MagSafe accessories.

Question 3

Is the case anti-fingerprint?

Accepted Answer

Our Phone case is made with aramid fiber and processed with 3 layers of paint to ensure it's skin-friendly and non-slip. Whether a fingerprint mark will be left depends on your hand conditions. It is not easy to leave a fingerprint if the hand is dry. For sweaty hands, fingerprint marks may be left, but it is very easy to clean with a cloth/Nano cotton/eraser/alcohol pad.

Question 4

With this case, can I charge my phone on third-party wireless chargers?

Accepted Answer

PITAKA cases are embedded with magnetic rings that do not cover the wireless charging area and highly fit with the magnetic ring built in the iPhone &Samsung series. Plus, it's super slim. So if your phone can be charged on third-party wireless chargers, it should work even with the case on.

Question 5

Why does magnetism seem to be weaker than in previous phone cases? For example, the iPhone 13 series.

Accepted Answer

Too strong a magnetic force may have a negative impact on the charging speed. We have fine-tuned the magnetic force of the new phone case to ensure that it provides safe magnetic force while ensuring charging efficiency.

Question 6

What's the difference between the 600D aramid fiber and the 1500D aramid fiber?

Accepted Answer

Essentially, 600D aramid fiber is a thinner thread, whereas 1500D aramid fiber is a thicker thread. The 600D version will feel more delicate to the touch and the case is slightly thinner. You can read more about the difference here .

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