Question 1

What happened to the Ultra-Slim, ProGuard, and UltraGuard Cases?

Accepted Answer

We've updated our case series names. Edge (formerly Ultra-Slim), Cairn (formerly ProGuard), and Summa (formerly UltraGuard) now reflect the experience, not just the specs. Edge: slim, light, and sharp along the climb. Cairn: firm and dependable, like stone markers that guide the way. Summa: the peak, where protection and hand-feel come together.

Question 2

Is it compatible with PITAKA's latest Aramid Fiber Magnetic Power Bank/Woven Wallet?

Accepted Answer

It can be charged, but the magnetic attraction may be affected due to the interference of the camera.

Question 3

Is this case compatible with Apple's MagSafe system?

Accepted Answer

The case comes with built-in MagSafe magnets, which can work with the MagEZ Car Mount Pro 2 Qi2. However, due to different protocols, it may not attach properly to Apple MagSafe accessories.

Question 4

Why Does the Galaxy Z Fold7/6 Case Only Include a Back Cover?

Accepted Answer

Based on our users' feedback, cases with a front cover add weight to the phone and hinder screen usability. Excluding the front cover, the case makes your Z Fold sleeker, lighter, and easier to use.

Question 5

Why leave the sides of the Galaxy S24 Ultra exposed?

Accepted Answer

Our Galaxy S24 Ultra case does not cover the phone's sides; part of the metal casing is exposed. So you can effortlessly swipe up to the curved edges and have 100% access to buttons.

Question 6

Is this case compatible with the Samsung wireless charger?

Accepted Answer

There are MagSafe-compatible magnets inside the S25 Ultra/ S24 Ultra/ Z Fold7/ Z Flip7/ Z Fold6/ Z Flip6/ Z Fold5/ ZFlip5 case, which can work with Qi-enabled wireless chargers, including Samsung wireless chargers, such as EP-P6300, EP-H5300, EP-P2400, EP-NG930, EP-P5400, EP-P1300, EP-N5200, EP-P5200, EP-P1100, EP-N6100, EP-N5100, EP-PG950, etc.

Question 7

Will the magnets in the S25 Ultra Case affect the S Pen stylus sensor?

Accepted Answer

MagSafe-compatible magnets in our Galaxy S25 Ultra/ S24 Ultra Case do not affect the use of the S Pen, screen scrolling, GPS, or charging. However, if your Galaxy S25 Ultra/ S24 Ultra case is attached with magnetic accessories like phone rings or card sleeves, they might interfere with the signal of your S Pen. We recommend removing these magnetic accessories before using the S Pen to ensure its smooth operation.

Question 8

Is the case anti-fingerprint?

Accepted Answer

Our cases is made with aramid fiber and processed with 3 layers of paint to ensure it's skin-friendly and non-slip. Whether a fingerprint mark will be left depends on your hand conditions. It is not easy to leave a fingerprint if the hand is dry. For sweaty hands, fingerprint marks may be left, but it is very easy to clean with an alcohol wipe.

Question 9

What's the difference between the 600D aramid fiber and the 1500D aramid fiber?

Accepted Answer

Essentially, 600D aramid fiber is a thinner thread, whereas 1500D aramid fiber is a thicker thread. The 600D version will feel more delicate to the touch and the case is slightly thinner. You can read more about the difference here .

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