We’re Here to Help You

PITAKA Help Center

Help Center > iPhone Cases > MagEZ Stand & Charging Stand

FAQ

Warranty

How can I activate my warranty if the case is damaged?

We offer a two month warranty for our customers who purchased our product from Authorized Official stores. If there are issues with the case, please feel free to contact us and we are sure to try our best to help you immediately.
MagEZ Stand

How to confirm the compatibility between iPad case and MagEZ Stand?

Please note we carry two versions of MagEZ Stands. One is a wireless, charging version and is a basic stand without the wireless charging aspect.

If you purchased the basic MagEZ Stand (NO Wireless Charging version), please use it with MagEZ Case 2 for iPad Pro/Air 2018/2020/2021/2022

If you bought MagEZ Charging Stand, please use with MagEZ Case Pro for iPad Pro 2022/2021 and iPad mini 6.

MagEZ Stand

How does MagEZ Charging Stand work? Can it be wirelessly charged like my iPhone?

Unlike mobile phones, the Apple iPad does not feature a built-in wireless charging coil. It relies on a Thunderbolt port for connecting to a battery to be charged. To simplify the charging process, our MagEZ Case Pro features an ultra-thin and lightweight circuit that connects wirelessly to the MagEZ Charging Stand.

To connect, simply place your iPad on the stand - there are no other wires required. You can see the power supply lines (marked by blue arrows) in the photos for your reference, and your iPad Pro is charged through the Thunderbolt port for maximum efficiency and speed.

*The iPhone can be charged wirelessly because of the built-in complex coil. The following picture is for your reference.

MagEZ Stand

Does the MagEZ Stand support QI wireless charging?

Yes, the wireless charging of the base of the MagEZ Stand is compatible Qi charging. So does the MagEZ Charging Stand.
Difference of Stands

What is the difference between MagEZ Stand & Charging Stand?

The charging version stand is for MagEZ Case Pro of iPad Pro and mini 6.

It supports magnetically wireless charging to the iPad Pro or mini 6 with Case Pro.

The normal version only supports attaching your Tablets with MagEZ Case Pro or Case 2, or a Tablet stuck with a metal sticker that comes with the Stand.

For more information about the compatibility HERE.

Tutorials: MagEZ Stand & Charging Stand

PRODUCT USER GUIDE

Manuals & Downloads

MagEZ Stand & Charging Stand

Compatibility List

Let us help you find the compatible accessories for your device.

Enter the product name of your case, select an accessory, and press Check to see whether they are compatible.

Still need help?

We're happy to assist you whenever you need us.

Email Us

For general supports, please send email to support@ipitaka.com.
For business cooperation, please send email to distributor@ipitaka.com.

Call Us

US office at (877) 886 6888
Hong Kong office at (852) 3619 7182.

Discuss at User Group

Join our Facebook to discuss any questions with Pitaka users.