PITAKA Support | iPhone 13 Series

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Help Center > iPhone Cases > iPhone 13 Series


Air Case

Whether the Air Case for iPhone 13 Pro is compatible with the MagEZ Car Mount Pro/Lite?

Unfortunately, they are Incompatible. The Air Case does not have an embedded MagSafe magnet. If you have an Air Case, please be sure to ask us for a MagSafe sticker, so that it would make the Air Case compatible with the MagEZ Car Mount Pro/Lite.

How protective the iPhone case is?

Air Case / MagEZ Case (2/3) provides daily basic protection (everyday use/wear and tear). If you prefer full protection, the Pro version of our phone cases is recommended.


What’s the difference between the 600D aramid fiber and the 1500D aramid fiber?

Essentially, 600D aramid fiber is a thinner thread, whereas 1500D aramid fiber is a thicker thread. The 600D version will feel more delicate to the touch and the case is slightly thinner.

You can read more about the difference here.


Is the weaving pattern of the Pitaka case sprayed or how?

Our phone case is made using aramid yarn that is woven into aramid cloth and then vacuum-formed into its final shape. This manufacturing process results in a phone case that showcases the physical properties of the aramid yarn through its unique texture and color.

We invite you to refer to the picture below to see the exposed aramid fiber filaments and to better understand the quality and craftsmanship that goes into each of our products. Thank you for choosing our aramid fiber phone case.

MagEZ Case 2

Are your cases compatible with Qi wireless chargers?

All of our PITAKA cases, including the MagEZ Case 2, are compatible with Qi-certified wireless chargers.

How to clean my PITAKA Case?

To clean off fingerprints, hand cream, and other marks, we recommend using paper towels, dust-free cloths, glass-cleaning cloths, or nano cotton with alcohol. This method is super effective and will have your case looking shiny and new in no time!

How can I know the warranty time of my order?

For these cases, the warranty time is 2 months. For the car mount chargers, the warranty time is 1 year.
Please refer to https://www.ipitaka.com/pages/shipping-warranty to get more information.
If you need any help, please feel free to contact us at support@ipitaka.com.

Tutorials: iPhone 13 Series


Manuals & Downloads

iPhone 13 Series

Compatibility List

Let us help you find the compatible accessories for your device.

Enter the product name of your case, select an accessory, and press Check to see whether they are compatible.

Still need help?

We're happy to assist you whenever you need us.

Email Us

For general supports, please send email to support@ipitaka.com.
For business cooperation, please send email to distributor@ipitaka.com.

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