PITAKA Support | iPhone 12 Series and More

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Help Center > iPhone Cases > iPhone 12 Series and More


Old MagEZ Case

Are old version MagEZ Case and MagEZ Case Pro (for iPhone models that before the iPhone13 series) compatible with the new version car charger, MagEZ Car Mount Pro/Lite?

These two cases are not compatible with the MagEZ Car Mount Pro/Lite, but are compatible with the MagEZ Mount (Qi) or Mount Desktop.
Old MagEZ Case

Will the MagEZ Case work with a non MagEZ magnetic mount?

The MagEZ Case won’t work with non-magnetic phone mounts except for products in the MagEZ Series.
Old MagEZ Case

Whether the built-in metal plates and built-in magnets in the phone case will affect the function of the mobile phone?

No, it won’t affect the function of the phone.

How protective the iPhone case is?

Air Case / MagEZ Case (2/3) provides daily basic protection (everyday use/wear and tear). If you prefer full protection, the Pro version of our phone cases is recommended.


What’s the difference between the 600D aramid fiber and the 1500D aramid fiber?

Essentially, 600D aramid fiber is a thinner thread, whereas 1500D aramid fiber is a thicker thread. The 600D version will feel more delicate to the touch and the case is slightly thinner.

You can read more about the difference here.

Old MagEZ Case

Will the PITAKA MagEZ Case interfere with the wireless charging on the Galaxy S/Note Series or iPhone X/8/XS/11 Series?

No, the PITAKA MagEZ Case will not interfere with the wireless charging of wireless-supported smartphones.

One of the biggest differences between MagEZ Case and other phone cases is: MagEZ Case works with both Qi-devices and the MagEZ Mount/MagEZ Mount Qi. When you need to use a magnetic phone mount, unlike other case’s metal plate is placed in the middle.

The metal plates of MagEZ Case are placed in a specific curved design around the center of the case, one at the top and one at the bottom. This means that the case can work both with the magnetic car dock and with a wireless charging pad without affecting the ability to charge.

Old MagEZ Case

A few years ago, I bought a MagEZ Case for iPhone 11 Pro, can this case work with the Car Mount Pro?

No, the MagEZ Case for iPhone 11 Pro doesn’t work with MagEZ Car Mount Pro. For more compatible informamtion, please check it HERE.


How to clean my PITAKA Case?

To clean off fingerprints, hand cream, and other marks, we recommend using paper towels, dust-free cloths, glass-cleaning cloths, or nano cotton with alcohol. This method is super effective and will have your case looking shiny and new in no time!

How can I know the warranty time of my order?

For these cases, the warranty time is 2 months. For the car mount chargers, the warranty time is 1 year. Please refer to https://www.ipitaka.com/pages/shipping-warranty to get more information.
If you need any help, please feel free to contact us at support@ipitaka.com.

Tutorials: iPhone 12 Series and More


Manuals & Downloads

iPhone 12 Series and More

Compatibility List

Let us help you find the compatible accessories for your device.

Enter the product name of your case, select an accessory, and press Check to see whether they are compatible.

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