In general, wireless charging is definitely slower than wired charging.
Are you using a MagSafe case, or a magnetic sticker or phone grip on the back of your phone or phone case? If there are other foreign objects in front of the charger and on the phone, this may affect the charging power.
In addition, the phone needs to be placed in a central position when charging, if it is too far away, it may cause the charging speed to slow down.
The charging port is switchable, so it cannot be completely fixed.
When you need to charge, you can put the support back plate completely up and lightly hold the charger, so that it can be more easily inserted into the port.
For cases, the warranty time is 2 months. For PITAKA Single Device and Multi-Device Wireless Chargers, the warrany time is 1 year. Please refer to https://www.ipitaka.com/pages/shipping-warranty to get more information.
Let us help you find the compatible accessories for your device.
We're happy to assist you whenever you need us.
For general inquiries and support, please click here to submit a support request.
US office at (877) 886 6888
Hong Kong office at (852) 3619 7182.
Join our Facebook to discuss any questions with Pitaka users.