PITAKA Support | Air Omni & Air Omni Lite

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Help Center > iPhone Cases > Air Omni & Air Omni Lite

FAQ

Air Omni/Lite

Why is Air Omni Lite charging slowly?

In general, wireless charging is definitely slower than wired charging.

Are you using a MagSafe case, or a magnetic sticker or phone grip on the back of your phone or phone case? If there are other foreign objects in front of the charger and on the phone, this may affect the charging power.

In addition, the phone needs to be placed in a central position when charging, if it is too far away, it may cause the charging speed to slow down.

Air Omni/Lite

The charging port of Air omni lite is not stable enough to plug in well.

The charging port is switchable, so it cannot be completely fixed.

When you need to charge, you can put the support back plate completely up and lightly hold the charger, so that it can be more easily inserted into the port.

Difference

What is the difference between air omni and air omni Lite?

The Air Omni Lite does not have a watch charging module, so customers have to install their own watch charger on it.
Compatibility

Whether the Air Omni (Lite) is compatible with Samsung watches (chargers)?

Not compatible, it only compatible with the Apple Watch (charger)
Warranty

What is the warranty period of my Case and PITAKA Wireless Chargers?

For cases, the warranty time is 2 months. For PITAKA Single Device and Multi-Device Wireless Chargers, the warrany time is 1 year. Please refer to https://www.ipitaka.com/pages/shipping-warranty to get more information.

Tutorials: Air Omni & Air Omni Lite

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Manuals & Downloads

Air Omni & Air Omni Lite

Compatibility List

Let us help you find the compatible accessories for your device.

Enter the product name of your case, select an accessory, and press Check to see whether they are compatible.

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