All orders use premium delivery Service.
Dispatch within 24 hours except weekend. The item will be shipped out from our worldwide warehouses randomly according to your location.
Shipping Time: 3-7 business days
We ship worldwide. The customer is responsible for any custom fees, import duties, or taxes that may be imposed by your country’s customs department.
Shipping carrier delay, weather delay or international Customs inspections delay are beyond our control. If you do not receive your item on time, please contact us for further assistance.
RETURNS AND EXCHANGES
If you are not satisfied with your order within the 30 days of your purchase, simply contact us at firstname.lastname@example.org to return it in like-new condition and we will gladly accept it for a return or exchange.
Please include the purchaser’s name and order number with your returned or exchanged product. We suggest using a shipping service with a tracking number.
Please note that customers are responsible for the cost of shipping, duties, customs fees, and taxes on returned or exchanged items to PITAKA.
Our products are warranted to be free of defects in material and workmanship for two months from the day it purchase.
Our warranty for cases does not extend to damage from abuse or damage on purpose.
Warranty is valid only with the order number and matching email address. The purchase of any PITAKA product via a third party vendor (e.g. eBay, Amazon) will not under any circumstance be covered by our warranty policy.
To make a warranty claim, or if your shipment arrived damaged or defective, please contact us at email@example.com for the quickest resolution.