How to request a refund if I decided to give up the MagDock?
We are sorry to know you would like to leave halfway when we are making all the efforts on MagDock production. Anyway, we still appreciate your nice support during the campaign and happy to have you witness the MagDock campaign success.
Follow below steps to process your refund request;
1, Contact us at email@example.com with your 1) Backer Email 2) Backer Number 3) Backer Name.
2, After receiving and confirming your request, we will issue an 85% refund of your payment. (The amount we received after Kickstarter and bank charged the commission.)
3, The refund will be processed on Kickstarter and will automatically go back to the original payment way.
Terms and Rules:
1, All cancelled pledge can never be restored.
2, All refund will be 85% of the payment since Kickstarter and Bank has taken a total of 15% commission.
* Once a refund request is submitted, it's deemed that you agree with the above mentioned rules and policies.